Support

To assist with routine outcome monitoring, assessments can be scheduled to be sent out on a weekly, monthly, etc basis. You can find more information about this here. The default …

Sometimes clinicians have the same set of multiple questionnaires that they routinely administer. To streamline this process we created the Batteries feature so that you can save a list of …

If you have a paid subscription and want to change the way your invoices are paid, you can update your credit card details with the below steps. Self-service payments are …

Sometimes when you’re sending a client an assessment via email, you’ll want to modify the standard email text to better reflect how your practice works. Within NovoPsych you can save …

NovoPsych offers users a free trial for their first 50 clients. This limit is per organisation or practice, and not per account. You can find more information about the available …

We’ve found that some users accidently sign up to NovoPsych twice with two different email addresses and want to consolidate the two user accounts into one so that all the …

Occasionally you might make a mistake and administer an assessment to the wrong client and want to delete the record of that assessment from the system. You can delete the …

Sometimes you might make a mistake and administer an assessment to the wrong client. If you do, don’t worry, you can reassign that instance of the assessment to the correct …

NovoPsych will automatically assign the date of the assessment result based on the day the assessment was submitted. However there are some instances where changing the date might be helpful, …

Apple has a feature called ‘Guided Access’ that allows you to temporarily restrict your iPad to a single app (i.e. NovoPsych). If you have activated Guided Access before you pass …

Yes, you can access NovoPsych on either your Android or Windows tablet via an internet browser. Chrome is the preferred browser. We’d recommend bookmarking the NovoPsych webpage so you can …

You can change the email address associated with your NovoPsych account. Note that your username for logging in is your email address. Go to Account Select Account Details Under Email …

Once you have cancelled your plan by downgrading to free, you are still able to access existing client data on your account. To cancel your subscription: 1. Go to Account …

All previous invoices and receipts are available by logging into your NovoPsych account. From there you can view and download them, with the below steps: 1. Go to Account 2. …

1. Go to Account2. Select Plan3. Select Change Plan 4. Click on the red circle below 5. Click on Edit Subscription6. Click on the green circle to open the drop-down …

If you want to send out a mass email survey to clients and maintain anonymity, you can use Dummy Client. Obtain the URL link via Dummy Client and copy paste …

To export a graph into a GP letter, we use a screenshot tool to copy and paste into the document. Here are some suggestions: Windows Snipping Tool to take a screenshot, …

If you can’t login to your NovoPsych account and receive the message “Unable to sign in. Please check your account information and try again” it will either be because your …

This may be an issue with the internet browser. To resolve it you’ll need to clear your browser’s cache. Below are guides for how to clear your cache for major browsers: Safari  …

1. Go to Clients 2. Select your client 3. Click on Edit Client on the top right hand corner 4. From here you can edit your client’s Name, Email, DOB, …

1. Go to Clients 2. Click on Add Clients 3. Fill in your client’s details 4. Under Assign Client to you can decide who to assign your client to. 5. …

You can contact us and submit a question or feedback here Back to Support Related Articles

To receive CSV results via email as assessments get completed: 1. Go to Account2. Select Account Details 3. Scroll down to ‘Email Preferences’4. Under ‘Would you like to receive reports …

1. Go to Clients on the top of your homepage 2. Select your client 3. Click on Edit Client 4. Click on Delete Client Back to Support Related Articles

1. Click on Clients on the top of your homepage2. Select your Client3. Click on Edit Client 4. Click on Assign Client To 5. Select the practitioner(s) you want to …

From the homepage of your account, the Log out button will be on the top right corner of your screen. Back to Support Related Articles

Yes, you would need the internet for both the iPad app and WebApp (includes web browsers for Android tablets) to function. Back to Support Related Articles

You can find more information about our Terms, Conditions and Privacy Policy here Back to Support Related Articles

Under NovoPsych’s Practice plan, there are three types of role access each user can have: 1. Account Manager (central account)- can add, assign, and view all clients and assessments within …

A Practice Plan allows organisations to connect multiple users to the one NovoPsych account so that they can share clients. Different users have different level of access: Account Manager (central …

You are welcome to email us a suggestion for adding an assessment. Assessments are uploaded and programmed into NovoPsych according to demand from our users as well as copyright permission. …

One of the most popular features in NovoPsych is the graphing of score histories. This is particularly helpful when showing clients the progress they have made over the course of …

A Practice Plan Connects multiple users with different levels of user access (ie. Account Manager, Supervisor, Practitioner) under one umbrella account. Clients can be shared within the practice, where you …

You can send an assessment to clients so they can complete the questionnaire remotely on their own device (e.g. phone or laptop). You can either email the assessment from within …

Assessments can be emailed instantly from your device (laptop, tablet, smartphone) to the client’s own device so they can complete the assessment at home or in your waiting room. There …

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1. Login to NovoPsych and go to the Account tab2. Select Plan3. Select Change Plan INSERT PICTURE 3. Click on the red circle below INSERT PICTURE 4. Click on Edit …

We recommend using “Guided Access” which is a setting that allows you to lock your iPad in NovoPsych and avoids interruptions from notifications.  This setting can be found by navigating …

Open NovoPsych, and once logged in, select the ‘Account’ button. Approximately half way down the screen there is a button called “edit your account details”. Back to Support Related Articles

We take privacy and security very seriously, and use high level 256bit encryption to protect your data. We meet or surpass the standards set out by the Australian Privacy Principles and GDPR. Learn more …

From time to time there may be a bug in NovoPsych that stops it from working. To fix this, 1. Press the home button to exit NovoPsych 2. Double press …

We have partnered with BetterWorld Healthcare in the American market and they offer the NovoPsych platform under the brand name BetterMind. Click here to visit their site.   Back to Support Related Articles

To resolve the // error your browser’s cache will need to be cleared. Below are guides for how to clear your cache for major browsers: Safari Chrome Internet Explorer Back …

When a client takes a test the results are automatically emailed in PDF to the clinician’s nominated email address. If accessing results via email, you will need to enter your …

Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open your browser will be blocking the popup. …

If you’ve forgotten your login credentials you may need to reset your password. Click here for a guide to reset your password.  If the problem isn’t password related, and you’re …

To assist with routine outcome monitoring, assessments can be scheduled to be automatically emailed to clients on a weekly, monthly, etc basis. Client’s can then complete the assessment at home …