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Related Articles Back to Support There are three main reasons why you may not be able to add new clients. It could be due to the account exceeding the limits …

Saving NovoPsych test results onto your computer or practice management software can be helpful so you can retain a copy in your client file. All results are exportable as a …

You may have received a promocode to receive a discount or free period for NovoPsych. These coupons typically are a code such as 20%OFFCOUPON (this is a sample code only). To …

Sometimes multiple users (clinicians)  might want access to the same client file. While Account Managers and Supervisors will have access to all client files, users with “Practitioner” level access will …

To assist with routine outcome monitoring, assessments can be scheduled to be sent out on a weekly, monthly, etc basis. You can find more information on how to do this here. …

Sometimes clinicians have the same set of multiple questionnaires that they routinely administer. To streamline this process we created the Batteries feature so that you can save a list of …

If you have a paid subscription and want to change the way your invoices are paid, you can update your credit card details with the below steps. Self-service payments are …

Sometimes when you’re sending a client an assessment via email, you’ll want to modify the standard email text to better reflect how your practice works. Within NovoPsych you can save …

NovoPsych currently only offers free subscriptions for practitioners in training (e.g., provisional psychologists). Alternatively, the pro plan annual offers the free trial for 15 days before the first charge. You …

We’ve found that some users accidently sign up to NovoPsych twice with two different email addresses and want to consolidate the two user accounts into one so that all the …

Occasionally, you might make a mistake and administer an assessment to the wrong client and want to delete the record of that assessment from the system. You can delete the …

Sometimes you might make a mistake and administer an assessment to the wrong client. If you do, don’t worry, you can reassign that instance of the assessment to the correct …

NovoPsych will automatically assign the date of the assessment result based on the day the assessment was submitted. However there are some instances where changing the date might be helpful, …

Apple has a feature called ‘Guided Access’ that allows you to temporarily restrict your iPad to a single app (i.e. NovoPsych).  If you have activated Guided Access before you pass …

You can access NovoPsych from your desktop, laptop, tablet or smart phone, and it’s compatible with everything with a web browser – Windows, Mac, iOS and Android. To access NovoPsych you’ll …

You can change the email address associated with your NovoPsych account. Note that your username for logging in is your email address.  Go to Account Select Account Details Under Email …

If you’re wanting to end you subscription or opt out during a free trial period, this guide will show you how to end your paid subscription.   Once you have cancelled …

All previous invoices and receipts are available by logging into your NovoPsych account. From there you can view and download them, with the below steps: 1. Go to Account 2. …

If you want to send out a mass email survey to clients and maintain anonymity, you can use Dummy Client. You can obtain the URL link via Dummy Client and …

NovoPsych visually represents symptom changes over time so you can monitor changes from session to session. Sometimes it can be helpful to share these graphs with a GP or referring …

If you can’t login to your NovoPsych account and receive the message “Unable to sign in. Please check your account information and try again“, it will either be because your …

Being able to edit client details after creation will assist with new contact details as needed. The following steps will take you through how to update this information. 1. Go …

Below are the details for how to add a new client. The limit of how many clients you can add will be dependant on your plan. To check your limit …

Feedback is very important to us and we love to here from all our customers. You can contact us and submit a question or feedback here Back to Support Related …

NovoPsych offers the ability to export assessment data in a CSV format for your clients.  To receive CSV results via email as assessments get completed: 1. Go to Account2. Select …

Clients sometimes need to be deleted when they are no longer receiving assessments or coming to a practice. If you are looking to edit a client’s information, you can find …

If you’re part of a practice account, each client is assigned to a different practitioner.  While Account Managers and Supervisors can see all clients within a practice, users with “Practitioner” level …

From the homepage of your account, the Log out button will be on the top right corner of your screen. Back to Support Related Articles

NovoPsych will require the internet. This is needed for both the iPad app and WebApp (includes web browsers for Android tablets) to function. The WebApp and iPad app are most …

Our Terms of Service and Privacy Policy can be found on our website to view. You can find more information about these at the following: Terms and Conditions here Privacy …

Under NovoPsych’s Practice Plan, there are three types of role access each user can have: Account Manager (central account) – can add, assign, and view all clients and assessments within …

A Practice Plan allows organisations to connect multiple users to the one NovoPsych account so that they can share clients. Different users have different level of access: Account Manager (central …

You are welcome to email us a suggestion for adding an assessment. You can contact us here Assessments are uploaded and programmed into NovoPsych according to demand from our users …

One of the most popular features in NovoPsych is the graphing of score histories. This is particularly helpful when showing clients the progress they have made over the course of …

A Practice Plan connects multiple users with different levels of access (ie. Account Manager, Supervisor, Practitioner), under one umbrella account. Clients can be shared within the practice, where you can …

You can send an assessment to clients so they can complete the questionnaire remotely on their own device (e.g. phone or laptop). You can either email the assessment from within …

Assessments can be emailed instantly from your device (laptop, tablet, smartphone) to the client’s own device so they can complete the assessment at home or in your waiting room. There …

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NovoPsych offers different plans depending on usage, practice size and so on. To view information about pricing visit here. If you want to upgrade your plan, downgrade your plan or …

We recommend using “Guided Access” which is a setting that allows you to lock your iPad in NovoPsych and avoids interruptions from notifications.  This setting can be found by navigating …

You are able to edit and change your Practice address at any point in time through the NovoPsych app. If you are looking for how to update client information, please …

We take privacy and security very seriously, and use high level 256bit encryption to protect your data. We meet or surpass the standards set out by the Australian Privacy Principles and GDPR. Learn …

From time to time there may be a bug in the NovoPsych iPad app that stops it from working. The first thing to do in this instance is to completely …

We have partnered with BetterWorld Healthcare in the American market and they offer the NovoPsych platform under the brand name, BetterMind. Click here to visit their site.   Back to Support Related …

To resolve the // error, your browser’s cache will need to be cleared. Below are guides for how to clear your cache for major browsers: Safari Chrome Internet Explorer Back …

When a client takes a test the results are automatically emailed in PDF to the clinician’s nominated email address. If accessing results via email, you will need to enter your …

Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open, your browser preferences may be set to …

This problem could be password related. If you’ve forgotten your login credentials you may need to reset your password. If the problem isn’t password related, read on. This page will …

To assist with routine outcome monitoring, assessments can be scheduled to be automatically emailed to clients on a weekly, monthly, etc basis. Client’s can then complete the assessment at home …