Support

If you have a paid subscription and want to change the way your invoices are paid, you can update your credit card details with the below steps. Currently self-service payments …

NovoPsych allows you to setup a reoccurring email to clients so they can receive an assessment weekly, monthly and so on. A client can unsubscribe themselves if they don’t want …

Sometimes when you’re sending a client an assessment via email, you’ll want to modify the standard email text to better reflect how your practice works. Within NovoPsych you can save …

NovoPsych offers users a free trial for their first 50 clients. This limit is per organisation or practice, and not per account. You can find more information about the available …

We’ve found that some users accidently sign up to NovoPsych twice with two different email addresses and want to consolidate the two user accounts into one so that all the …

1. Go to Clients 2. Select your Client 3. Under Past Results, find the completed assessment that you want to delete 4. Move your cursor to the right of the …

Sometimes you might make a mistake and administer an assessment to the wrong client. If you do, don’t worry, you can reassign that instance of the assessment to the correct …

1. Go to Clients 2. Select your Client 3. Under Past Results, find the completed assessment that you want to change dates 4. Move your cursor to the right of …

Apple has a feature called ‘Guided Access’ that allows you to temporarily restrict your iPad to a single app. You can do any of the following: Disable areas of the …

Yes, you can access NovoPsych on either your Android or Windows tablet via an internet browser. Chrome is the preferred browser. We’d recommend bookmarking the NovoPsych webpage so you can …

1. Go to Account2. Select Account Details3. Under Email change your email address4. Click on Update Details Back to Support Related Articles

Once you have cancelled your plan by downgrading to free, you are still able to access existing client data on your account. To cancel your subscription: 1. Go to Account …

1. Go to Account2. Select Account Details3. Scroll down to Payment Information, Invoices and Billing History, and click on Manage Account4. Select Billing History Back to Support Related Articles

1. Go to Account2. Select Plan3. Select Change Plan 4. Click on the red circle below 5. Click on Edit Subscription6. Click on the green circle to open the drop-down …

If you want to send out a mass email survey to clients and maintain anonymity, you can use Generic Client. Obtain the URL link via Generic Client and copy paste …

To export a graph into a GP letter, we use a screenshot tool to copy and paste into the document. Here are some suggestions: Windows Snipping Tool to take a screenshot, …

1. Go to Account2. Click on Account Details3. Scroll down until you see Security, click on Change Password 4. Fill in your Current and New Password5. Click ok 6. You …

This may be an issue with the internet browser. To resolve it you’ll need to clear your browser’s cache. Below are guides for how to clear your cache for major browsers: Safari  …

1. Go to Clients 2. Select your client 3. Click on Edit Client on the top right hand corner 4. From here you can edit your client’s Name, Email, DOB, …

1. Go to Clients 2. Click on Add Clients 3. Fill in your client’s details 4. Under Assign Client to you can decide who to assign your client to. 5. …

You can contact us and submit a question or feedback here Back to Support Related Articles

1. Go to Account on the top of your screen2. Click on Account Details3. Scroll down until you find Security, and click on Change Password 4. Fill in your ‘Current’ …

To receive CSV results via email as assessments get completed: 1. Go to Account2. Select Account Details 3. Scroll down to ‘Email Preferences’4. Under ‘Would you like to receive reports …

1. Go to Clients on the top of your homepage 2. Select your client 3. Click on Edit Client 4. Click on Delete Client Back to Support Related Articles

1. Click on Clients on the top of your homepage2. Select your Client3. Click on Edit Client 4. Click on Assign Client To 5. Select the practitioner(s) you want to …

From the homepage of your account, the Log out button will be on the top right corner of your screen. Back to Support Related Articles

Yes, you would need the internet for both the iPad app and WebApp (includes web browsers for Android tablets) to function. Back to Support Related Articles

You can find more information about our Terms, Conditions and Privacy Policy here Back to Support Related Articles

Under NovoPsych’s Practice plan, there are three types of role access each user can have: 1. Account Manager (central account)- can add, assign, and view all clients and assessments within …

1. To add a user to a practice plan, go to Accounts on the top of the homepage, select Users and select Add Users.2. From here, you can assign each …

You are welcome to email us a suggestion for adding an assessment. Assessments are uploaded and programmed into NovoPsych according to demand from our users as well as copyright permission. …

Any assessments designed to monitor psychological symptoms of clients will automatically graph results over time. If you administer the assessment to the same client more than once it will graph …

A Practice Plan Connects multiple users with different levels of user access (ie. Account Manager, Supervisor, Practitioner) under one umbrella account. Clients can be shared within the practice, where you …

1. From the NovoPsych platform you can press email assessment from the home screen. 2. Select a Client 3. Choose the assessments you would like to send 4. Press “Copy …

1. Click on Assessments 2. Select your preferred Assessment 3. Select Email 4. Select your client 5. From here you have the option to select additional assessments under Select Assessment(s). …

1. Click on Clients 2. Select your Client 3. Select Email 4. Choose your Assessment(s) under Select Assessment(s). 5. You can also Customise Email 6. Select Send at bottom right-hand …

1. From the homepage view, click on Email Assessment. 2. Select your client 3. Choose your Assessment(s) 4. Select Send at bottom right-hand corner. Back to Support Related Articles

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1. Login to NovoPsych and go to the Account tab2. Select Plan3. Select Change Plan INSERT PICTURE 3. Click on the red circle below INSERT PICTURE 4. Click on Edit …

We recommend using “Guided Access” which is a setting that allows you to lock your iPad in NovoPsych and avoids interruptions from notifications.  This setting can be found by navigating …

Open NovoPsych, and once logged in, select the ‘Account’ button. Approximately half way down the screen there is a button called “edit your account details”. Back to Support Related Articles

If you have forgotten your password please press “forgot password” within the iPad app or via this link. It will then email you a new temporary password.  Back to Support Related …

We take privacy and security very seriously, and use high level 256bit encryption to protect your data. We meet or surpass the standards set out by the Australian Privacy Principles and GDPR. Learn more …

From time to time there may be a bug in NovoPsych that stops it from working. To fix this, 1. Press the home button to exit NovoPsych 2. Double press …

We have partnered with BetterWorld Healthcare in the American market and they offer the NovoPsych platform under the brand name BetterMind. Click here to visit their site.   Back to Support Related Articles

To resolve the // error your browser’s cache will need to be cleared. Below are guides for how to clear your cache for major browsers: Safari Chrome Internet Explorer Back …

When a client takes a test the results are automatically emailed in PDF to the clinician’s nominated email address. If accessing results via email, you will need to enter your …

Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open your browser will be blocking the popup. …

This may be caused by a problem with your browser. We’d recommend: Trying to login via a different browser (e.g. Chrome, Safari, Internet Explorer). To permanently resolve the problem you …

1. Click on Assessments 2. Select your Assessment 3. Select Schedule 4. Select your client 5. [Optional] from here you have the option to select additional assessments to administer under …

1. After you click on Clients 2. Select your Client 3. Select Schedule 4. Choose your Assessment(s) under Select Assessment(s) 5. On Schedule Settings, select desired frequency (eg. daily, weekly, …

1. From the homepage view, click on Schedule Assessment. 2. Select your Client 3. Choose your Assessment(s) 4. Select Schedule Settings 5. Choose your desired frequency (eg. daily, weekly, fortnightly, etc) 6. …