Category: User Guide

Sometimes multiple users (clinicians)  might want access to the same client file. While Account Managers and Supervisors will have access to all client files, users

Sometimes clinicians have the same set of multiple questionnaires that they routinely administer. To streamline this process we created the Batteries feature so that you

Sometimes when you’re sending a client an assessment via email, you’ll want to modify the standard email text to better reflect how your practice works.

Occasionally you might make a mistake and administer an assessment to the wrong client and want to delete the record of that assessment from the

Sometimes you might make a mistake and administer an assessment to the wrong client. If you do, don’t worry, you can reassign that instance of

NovoPsych will automatically assign the date of the assessment result based on the day the assessment was submitted. However there are some instances where changing

You can change the email address associated with your NovoPsych account. Note that your username for logging in is your email address. Go to Account

1. Go to Account2. Select Plan3. Select Change Plan 4. Click on the red circle below 5. Click on Edit Subscription6. Click on the green

If you want to send out a mass email survey to clients and maintain anonymity, you can use Dummy Client. Obtain the URL link via

To export a graph into a GP letter, we use a screenshot tool to copy and paste into the document. Here are some suggestions: Windows

If you can’t login to your NovoPsych account and receive the message “Unable to sign in. Please check your account information and try again” it

1. Go to Clients 2. Select your client 3. Click on Edit Client on the top right hand corner 4. From here you can edit

1. Go to Clients 2. Click on Add Clients 3. Fill in your client’s details 4. Under Assign Client to you can decide who to

To receive CSV results via email as assessments get completed: 1. Go to Account2. Select Account Details 3. Scroll down to ‘Email Preferences’4. Under ‘Would

1. Go to Clients on the top of your homepage 2. Select your client 3. Click on Edit Client 4. Click on Delete Client Back

If you’re part of a practice account, each client is assigned to a different practitioner.  While Account Managers and Supervisors can see all clients within a

From the homepage of your account, the Log out button will be on the top right corner of your screen. Back to Support Related Articles

One of the most popular features in NovoPsych is the graphing of score histories. This is particularly helpful when showing clients the progress they have

You can send an assessment to clients so they can complete the questionnaire remotely on their own device (e.g. phone or laptop). You can either

Assessments can be emailed instantly from your device (laptop, tablet, smartphone) to the client’s own device so they can complete the assessment at home or

To assist with routine outcome monitoring, assessments can be scheduled to be automatically emailed to clients on a weekly, monthly, etc basis. Client’s can then