Many practitioners use practice management software for notes along side NovoPsych for assessments. Saving results PDF results into your practice software is easy, but many
Sometimes you may not be able to access new features or errors occur when a browser has cached an old version of NovoPsych and not
QR codes are a convenient way for clients to take assessments on their smartphone. This guide will show you how to setup a QR code
Over time your list of clients can become large, with many records in your client list who have finished their episode of care and have
NovoPsych Pty Ltd. grants users use of this service in a bona fide mental health care setting. The user of this service should have suitable
Most assessments in NovoPsych provide percentiles to assist a clinician’s interpretation of results. The normative data used is described in the Psychometric Properties section of
Security is at the heart of NovoPsych and we encourage users to enable two-factor authentication to enhance protection of your data. Two-factor authentication (2FA) is
Allocating your clients to groups can help keep your clients organised. Groups are useful if you want some users (practitioners) to have access to some
Related Articles Back to Support There are three main reasons why you may not be able to add new clients. It could be due
Saving NovoPsych test results onto your computer or practice management software can be helpful so you can retain a copy in your client file. All
You may have received a promocode to receive a discount or free period for NovoPsych. These coupons typically are a code such as 20%OFFCOUPON (this is
Sometimes multiple users (clinicians) might want access to the same client file. While Account Managers and Supervisors will have access to all client files, users
To assist with routine outcome monitoring, assessments can be scheduled to be sent out on a weekly, monthly, etc basis. You can find more information
Sometimes clinicians have the same set of multiple questionnaires that they routinely administer. To streamline this process we created the Batteries feature so that you
If you have a paid subscription and want to change the way your invoices are paid, you can update your credit card details with the
Sometimes when you’re sending a client an assessment via email, you’ll want to modify the standard email text to better reflect how your practice works.
NovoPsych currently only offers free subscriptions for practitioners in training (e.g., provisional psychologists). Alternatively, the pro plan annual offers the free trial for 15 days
We’ve found that some users accidentally sign up to NovoPsych twice with two different email addresses and want to consolidate the two user accounts into
Occasionally, you might make a mistake and administer an assessment to the wrong client and want to delete the record of that assessment from the
Sometimes you might make a mistake and administer an assessment to the wrong client. If you do, don’t worry, you can reassign that instance of
NovoPsych will automatically assign the date of the assessment result based on the day the assessment was submitted. However there are some instances where changing
Apple has a feature called ‘Guided Access’ that allows you to temporarily restrict your iPad to a single app (i.e. NovoPsych). If you have activated
You can access NovoPsych from your desktop, laptop, tablet or smart phone, and it’s compatible with everything with a web browser – Windows, Mac, iOS and
You can change the email address associated with your NovoPsych account. Note that your username for logging in is your email address. Go to Account
If you’re wanting to end your subscription or opt out during a free trial period, this guide will show you how to end your paid
All previous invoices and receipts are available by logging into your NovoPsych account. From there you can view and download them, with the below steps:
If you want to send out a mass email survey to clients and maintain anonymity, you can use Dummy Client. You can obtain the URL
NovoPsych visually represents symptom changes over time so you can monitor changes from session to session. Sometimes it can be helpful to share these graphs
If you can’t login to your NovoPsych account and receive the message “Unable to sign in. Please check your account information and try again“, it
Being able to edit client details after creation will assist with new contact details as needed. The following steps will take you through how to
Below are the details for how to add a new client. The limit of how many clients you can add will be dependent on your
Feedback is very important to us and we love to hear from all our customers. You can contact us and submit a question or feedback
NovoPsych offers the ability to export assessment data in a CSV format for your clients. To receive CSV results via email as assessments get completed:
Clients sometimes need to be deleted when they are no longer receiving assessments or coming to a practice. If you are looking to edit a
If you’re part of a practice account, each client is assigned to a different practitioner. While Account Managers and Supervisors can see all clients within a
From the homepage of your account, the Log out button will be on the top right corner of your screen. Back to Support Related
NovoPsych will require the internet. This is needed for both the iPad app and WebApp (includes web browsers for Android tablets) to function. The WebApp
Our Terms of Service and Privacy Policy can be found on our website to view. You can find more information about these at the following:
NovoPsych’s mission is to help mental health services use psychometric science to improve client outcomes.
© 2023 Copyright – NovoPsych – All rights reserved