Category: FAQs

NovoPsych offers users a free trial for their first 50 clients. This limit is per organisation or practice, and not per account. You can find

We’ve found that some users accidently sign up to NovoPsych twice with two different email addresses and want to consolidate the two user accounts into

Apple has a feature called ‘Guided Access’ that allows you to temporarily restrict your iPad to a single app. You can do any of the

Yes, you can access NovoPsych on either your Android or Windows tablet via an internet browser. Chrome is the preferred browser. We’d recommend bookmarking the

This may be an issue with the internet browser. To resolve it you’ll need to clear your browser’s cache. Below are guides for how to clear your

You can contact us and submit a question or feedback here Back to Support Related Articles

Yes, you would need the internet for both the iPad app and WebApp (includes web browsers for Android tablets) to function. Back to Support Related

You can find more information about our Terms, Conditions and Privacy Policy here Back to Support Related Articles

Under NovoPsych’s Practice plan, there are three types of role access each user can have: 1. Account Manager (central account)- can add, assign, and view

You are welcome to email us a suggestion for adding an assessment. Assessments are uploaded and programmed into NovoPsych according to demand from our users

A Practice Plan Connects multiple users with different levels of user access (ie. Account Manager, Supervisor, Practitioner) under one umbrella account. Clients can be shared

We recommend using “Guided Access” which is a setting that allows you to lock your iPad in NovoPsych and avoids interruptions from notifications.  This setting

Open NovoPsych, and once logged in, select the ‘Account’ button. Approximately half way down the screen there is a button called “edit your account details”.

If you have forgotten your password please press “forgot password” within the iPad app or via this link. It will then email you a new temporary

We take privacy and security very seriously, and use high level 256bit encryption to protect your data. We meet or surpass the standards set out

From time to time there may be a bug in NovoPsych that stops it from working. To fix this, 1. Press the home button to

We have partnered with BetterWorld Healthcare in the American market and they offer the NovoPsych platform under the brand name BetterMind. Click here to visit their site.  

To resolve the // error your browser’s cache will need to be cleared. Below are guides for how to clear your cache for major browsers:

When a client takes a test the results are automatically emailed in PDF to the clinician’s nominated email address. If accessing results via email, you

Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open your browser

This may be caused by a problem with your browser. We’d recommend: Trying to login via a different browser (e.g. Chrome, Safari, Internet Explorer). To