Category: FAQs

Related Articles Back to Support There are three main reasons why you may not be able to add new clients. It could be due to

To assist with routine outcome monitoring, assessments can be scheduled to be sent out on a weekly, monthly, etc basis. You can find more information

NovoPsych currently only offers free subscriptions for practitioners in training (e.g., provisional psychologists). Alternatively, the pro plan annual offers the free trial for 15 days

We’ve found that some users accidently sign up to NovoPsych twice with two different email addresses and want to consolidate the two user accounts into

Apple has a feature called ‘Guided Access’ that allows you to temporarily restrict your iPad to a single app (i.e. NovoPsych).  If you have activated

You can access NovoPsych from your desktop, laptop, tablet or smart phone, and it’s compatible with everything with a web browser – Windows, Mac, iOS and

Feedback is very important to us and we love to here from all our customers. You can contact us and submit a question or feedback

NovoPsych will require the internet. This is needed for both the iPad app and WebApp (includes web browsers for Android tablets) to function. The WebApp

Our Terms of Service and Privacy Policy can be found on our website to view. You can find more information about these at the following:

Under NovoPsych’s Practice Plan, there are three types of role access each user can have: Account Manager (central account) – can add, assign, and view

You are welcome to email us a suggestion for adding an assessment. You can contact us here Assessments are uploaded and programmed into NovoPsych according

We recommend using “Guided Access” which is a setting that allows you to lock your iPad in NovoPsych and avoids interruptions from notifications.  This setting

You are able to edit and change your Practice address at any point in time through the NovoPsych app. If you are looking for how

We take privacy and security very seriously, and use high level 256bit encryption to protect your data. We meet or surpass the standards set out

From time to time there may be a bug in the NovoPsych iPad app that stops it from working. The first thing to do in

We have partnered with BetterWorld Healthcare in the American market and they offer the NovoPsych platform under the brand name, BetterMind. Click here to visit their

To resolve the // error, your browser’s cache will need to be cleared. Below are guides for how to clear your cache for major browsers:

When a client takes a test the results are automatically emailed in PDF to the clinician’s nominated email address. If accessing results via email, you

Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open, your browser

This problem could be password related. If you’ve forgotten your login credentials you may need to reset your password. If the problem isn’t password related,