If you’re part of a practice account, each client is assigned to a different practitioner. While Account Managers and Supervisors can see all clients within a
From the homepage of your account, the Log out button will be on the top right corner of your screen. Back to Support Related
NovoPsych will require the internet. This is needed for both the iPad app and WebApp (includes web browsers for Android tablets) to function. The WebApp
Our Terms of Service and Privacy Policy can be found on our website to view. You can find more information about these at the following:
Under NovoPsych’s Practice Plan, there are three types of role access each user can have: Account Manager (central account) Manage payments for NovoPsych Add and remove
A Practice Plan allows organisations to connect multiple users to the one NovoPsych account so that they can share clients. Different users have different level
You are welcome to email us a suggestion for adding an assessment. You can contact us here. Assessments are uploaded and programmed into NovoPsych according
One of the most popular features in NovoPsych is the graphing of score histories. This is particularly helpful when showing clients the progress they have
A Practice Plan connects multiple users with different levels of access (ie. Account Manager, Supervisor, Practitioner), under one umbrella account. Clients can be shared within
You can send an assessment to clients so they can complete the questionnaire remotely on their own device (e.g. phone or laptop). You can either
Assessments can be emailed instantly from your device (laptop, tablet, smartphone) to the client’s own device so they can complete the assessment at home or
NovoPsych offers different plans depending on usage, practice size and so on. To view information about pricing visit here. If you want to upgrade your
We recommend using “Guided Access” which is a setting that allows you to lock your iPad in NovoPsych and avoids interruptions from notifications. This setting
You are able to edit and change your Practice address at any point in time through the NovoPsych app. If you are looking for how
We take privacy and security very seriously, and use high level 256bit encryption to protect your data. We meet or surpass the standards set out
From time to time there may be a bug in the NovoPsych iPad app that stops it from working. The first thing to do in
We have partnered with BetterWorld Healthcare in the American market and they offer the NovoPsych platform under the brand name, BetterMind. Click here to visit their
Sometimes errors occur when a browser has cached an old version of NovoPsych and not updated it. Below are guides for how to clear your
When a client takes a test, the results are automatically emailed to the practitioner who administered the assessment. You can change the settings to turn
Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open, your browser
This problem could be password related. If you’ve forgotten your login credentials you may need to reset your password. If the problem isn’t password related,
To assist with routine outcome monitoring, assessments can be scheduled to be automatically emailed to clients on a weekly, monthly, etc basis. Clients can then
NovoPsych’s mission is to help mental health services use psychometric science to improve client outcomes.
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