NovoPsych Pty Ltd. grants users use of this service in a bona fide mental health care setting. The user of this service should have suitable
To assist with routine outcome monitoring, assessments can be scheduled to be sent out on a weekly, monthly, etc basis. You can find more information
NovoPsych currently only offers free subscriptions for practitioners in training (e.g., provisional psychologists). Alternatively, the pro plan annual offers the free trial for 15 days
We’ve found that some users accidentally sign up to NovoPsych twice with two different email addresses and want to consolidate the two user accounts into
Apple has a feature called ‘Guided Access’ that allows you to temporarily restrict your iPad to a single app (i.e. NovoPsych). If you have activated
You can access NovoPsych from your desktop, laptop, tablet or smart phone, and it’s compatible with everything with a web browser – Windows, Mac, iOS and
All previous invoices and receipts are available by logging into your NovoPsych account. From there you can view and download them, with the below steps:
Feedback is very important to us and we love to hear from all our customers. You can contact us and submit a question or feedback
NovoPsych will require the internet. This is needed for both the iPad app and WebApp (includes web browsers for Android tablets) to function. The WebApp
Our Terms of Service and Privacy Policy can be found on our website to view. You can find more information about these at the following:
Under NovoPsych’s Practice Plan, there are three types of role access each user can have: Account Manager (central account) Manage payments for NovoPsych Add and remove
You are welcome to email us a suggestion for adding an assessment. You can contact us here. Assessments are uploaded and programmed into NovoPsych according
One of the most popular features in NovoPsych is the graphing of score histories. This is particularly helpful when showing clients the progress they have
A Practice Plan connects multiple users with different levels of access (ie. Account Manager, Supervisor, Practitioner), under one umbrella account. Clients can be shared within
We recommend using “Guided Access” which is a setting that allows you to lock your iPad in NovoPsych and avoids interruptions from notifications. This setting
You are able to edit and change your Practice address at any point in time through the NovoPsych app. If you are looking for how
We take privacy and security very seriously, and use high level 256bit encryption to protect your data. We meet or surpass the standards set out
From time to time there may be a bug in the NovoPsych iPad app that stops it from working. The first thing to do in
We have partnered with BetterWorld Healthcare in the American market and they offer the NovoPsych platform under the brand name, BetterMind. Click here to visit their
When a client takes a test, the results are automatically emailed to the practitioner who administered the assessment. You can change the settings to turn
Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open, your browser
This problem could be password related. If you’ve forgotten your login credentials you may need to reset your password. If the problem isn’t password related,
NovoPsych’s mission is to help mental health services use psychometric science to improve client outcomes.
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