Your Experience of Service (YES)

Info NovoPsych

The Your Experience of Service (YES) assessment is a tool used to measure a client’s experience of mental health care and is a frequently used measure for assessing service levels in government health departments. The YES was developed by the Secretary to the Department of Health (Victoria) with funding from the Australian Government Department of Health (Victorian Department of Health, 2013). The YES has 26-Likert scale questions and 2 open-ended questions and was designed for use with adults (18+).  



Victorian Department of Health (2013). National Mental Health Consumer Experiences of Care Report – Final Report – Development and Evaluation of a Consumer Experiences of Care Survey Instrument. Available at:


Australian Mental Health Outcomes and Classification Network. (2020). Reporting domains of the experience of service measures: YES, YES CMO, YES PHN, CES. (Version 1.1). Available at: 

NovoPsych Five Factor Personality Scale – 30 item version (NFFPS-30)

Info NovoPsych

The NovoPsych Five Factor Personality Scale – 30  is a brief self-report personality inventory measuring the well established five factor model of personality (a.k.a OCEAN). It is for use by older adolescents (ages 16+) and adults, where personality characteristics are compared to age and gender norms on the five factors of Openness, Conscientiousness, Extraversion, Agreeableness and Neuroticism.



Briley, D. A., & Tucker-Drob, E. M. (2014). Genetic and environmental continuity in personality development: A metaanalysis. Psychological Bulletin, 140(5), 1303-1331.

Goldberg, L. R., Johnson, J. A., Eber, H. W., Hogan, R., Ashton, M. C., Cloninger, C. R., & Gough, H. G. (2006). The international personality item pool and the future of public-domain personality measures. Journal of Research in Personality, 40(1), 84-96.

Hofstee, W. K., de Raad, B., & Goldberg, L. R. (1992). Integration of the Big Five and circumplex approaches to trait structure. Journal of Personality and Social Psychology, 63(1), 146–163.

Johnson, J. A. (2014). Measuring thirty facets of the five factor model with a 120-item public domain inventory: Development of the IPIP-NEO-120. Journal of Research in Personality, 51, 78–89.

Johnson, J. A. (2020). Johnson’s IPIP-NEO data repository. Accessed at:

Johnson, J. A. (n.d.). Descriptions used in IPIP-NEO Narrative Report. Accessed at:

Kajonius, P. J., & Carlander, A. (2017). Who gets ahead in life? Personality traits and childhood background in economic success. Journal of Economic Psychology, 59, 164-170.

Lenhard, W., & Lenhard, A. (2021). Improvement of Norm Score Quality via Regression-Based Continuous Norming. Educational and Psychological Measurement, 81(2), 229–261.

Markon, K. E., Krueger, R. F., & Watson, D. (2005). Delineating the structure of normal and abnormal personality: An integrative hierarchical approach. Journal of Personality and Social Psychology, 88(1), 139-157.

McCrae, R. R. (2010). The place of the FFM in personality psychology. Psychological Inquiry, 21(1), 57-64.

R Core Team (2022). R: A language and environment for statistical computing. R Foundation for Statistical Computing, Vienna, Austria.

Roberts, B. W., Kuncel, N. R., Shiner, R., Caspi, A., & Goldberg, L. R. (2007). The power of personality: The comparative validity of personality traits, socioeconomic status, and cognitive ability for predicting important life outcomes. Perspectives on Psychological Science, 2(4), 313-345.

Skirbekk, V., & Blekesaune, M. (2014). Personality traits increasingly important for male fertility: Evidence from Norway. European Journal of Personality, 28(6), 521-529.

Strus, W., Cieciuch, J., & Rowiński, T. (2014). The circumplex of personality metatraits: A synthesizing model of personality based on the big five. Journal of Personality and Social Psychology, 18(4), 273-286.

Ziegler, M., & Bäckström, M. (2016). 50 facets of a trait—50 ways to mess up? European Journal of Psychological Assessment, 32(2), 105-110.

Zillig, L. M. P., Hemenover, S. H., & Dienstbier, R. A. (2002). What do we assess when we assess a big 5 trait? A content analysis of the affective, behavioral, and cognitive processes represented in big 5 personality inventories. Personality and Social Psychology Bulletin, 28(6), 847-858.

Administer Questionnaires via Telehealth


Administer Questionnaires via Telehealth


Dear NovoPsych users,

Until recently the majority of NovoPsych users have chosen to administer questionnaires face-to-face in session via the iPad app, however increasingly more practices use NovoPsych’s web version to email assessments to their clients. Given the Covid-19 situation this feature has become an increasingly vital tool for many practitioners.

I’d like to show you how you can use NovoPsych via video-conference, without the need for an iPad.

Or even if you still have clients visiting your office, instead of passing the iPad to them (germs!), you can send the assessment to their phone.

With NovoPsych you can:

  • Share a secure link from NovoPsych with your client requesting they complete an assessment (for example-DASS-21 etc.) .
  • Copy an assessment URL so you can send an assessment link to your client via your own messaging system (for example, Skype, Zoom, SMS, or email).

How to send an assessment 

1. Login to the NovoPsych platform in your browser. Go to (note, these features are not available in the iPad app, just the internet browser version)

2. Press Email Assessment from the home screen
3. Select a client
4. Choose the assessments you would like to send
5. Press “Copy URL”. The link to the assessment will be ready for you to paste into an email or messaging service (e.g. Skype, Zoom, SMS).

6. (Optional). If you’d like NovoPsych to send the assessment on your behalf (from the secure NovoPsych email address), you can press “Administer”, which will generate an email with the assessment. You can press “Customise Email” to amend the generic email message. If you want NovoPsych to send an email for you, you’ll need to add their email address into NovoPsych (see below image).

Note, if you can’t see the “Copy URL” button please clear your browser’s cache to see NovoPsych’s latest update. 

With the more and more mental health consultations required to occur remotely in the current crisis, this feature helps you measure key outcomes for your patients regularly and consistently. I hope you and your client benefit from it.



Dr Ben Buchanan
BA (Hons), GradDipPsych, DPsych, MAPS
Co-founder & Director of NovoPsych Pty Ltd
Ben @
Login to NovoPsych