Your Experience of Service (YES)

The Your Experience of Service (YES) assessment is a tool used to measure a client’s experience of mental health care and is a frequently used measure for assessing service levels in government health departments. The YES was developed by the Secretary to the Department of Health (Victoria) with funding from the Australian Government Department of Health (Victorian Department of Health, 2013). The YES has 26-Likert scale questions and 2 open-ended questions and was designed for use with adults (18+).  



Victorian Department of Health (2013). National Mental Health Consumer Experiences of Care Report – Final Report – Development and Evaluation of a Consumer Experiences of Care Survey Instrument. Available at:


Australian Mental Health Outcomes and Classification Network. (2020). Reporting domains of the experience of service measures: YES, YES CMO, YES PHN, CES. (Version 1.1). Available at: