Sometimes you may not be able to access new features or errors occur when a browser has cached an old version of NovoPsych and not
Related Articles Back to Support There are three main reasons why you may not be able to add new clients. It could be due
Apple has a feature called ‘Guided Access’ that allows you to temporarily restrict your iPad to a single app (i.e. NovoPsych). If you have activated
You can access NovoPsych from your desktop, laptop, tablet or smart phone, and it’s compatible with everything with a web browser – Windows, Mac, iOS and
From the homepage of your account, the Log out button will be on the top right corner of your screen. Back to Support Related
NovoPsych will require the internet. This is needed for both the iPad app and WebApp (includes web browsers for Android tablets) to function. The WebApp
We recommend using “Guided Access” which is a setting that allows you to lock your iPad in NovoPsych and avoids interruptions from notifications. This setting
From time to time there may be a bug in the NovoPsych iPad app that stops it from working. The first thing to do in
Sometimes errors occur when a browser has cached an old version of NovoPsych and not updated it. Below are guides for how to clear your
Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open, your browser
This problem could be password related. If you’ve forgotten your login credentials you may need to reset your password. If the problem isn’t password related,
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