Our Mission.
NovoPsych’s mission is to help mental health services use psychometric science to improve client outcomes.
NovoPsych is Australia’s largest provider of outcome monitoring software for psychologists and other mental health providers. We also operate in the UK, Europe and New Zealand.
Our History
NovoPsych was founded in 2012 to help mental health clinicians use the very best of psychometric science in clinical practice. NovoPsych works with practitioners, private practices, government and non-government mental health services to implement industry leading measurement tools. NovoPsych uses scientifically validated psychometric scales focused on tracking symptoms over time, diagnosis and case formulation.
Driven by continued innovation and with an emphasis on psychometric science, NovoPsych integrates normative data for automated calculation of percentiles as well as machine learning to create novel decision support tools.
NovoPsych enables automated and remote symptom monitoring and evaluation of treatment efficacy post discharge. The platform allows clinicians to monitor outcomes of patients between visits or after treatment has stopped, and lays the groundwork for services to automate treatment program evaluations.
Today NovoPsych serves more than 11000 users. We work with individuals and organisations across the Asia Pacific and Europe to translate research into practice and create practice-based evidence from real world data.
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Our Team
Dr Ben Buchanan
Co-Founder and CEO BA(Phil), GradDipPsych, Hons (Psych), DPsych (Clinical), MAPS
Dr Ben Buchanan co-founded NovoPsych in 2012 to help mental health services use psychometric science to improve patient outcomes. He champions human centred software design, emphasising that NovoPsych’s central mission is to serve people – professionals and patients. In his lecturing at Monash University he grounds the next generation of psychologists in the scientist-practitioner model. He is a Clinical Psychologist, researcher in the use of routine outcome monitoring and a leader in helping psychologists collect their own practice-based evidence.
“Clinicians are working hard everyday to improve the quality of life for their patients. My hope is that the tools NovoPsych create can help professionals in making a tangible difference for their clients”
Dr David Hegarty
Head of Psychometrics and Psychologist
“For me psychometrics is the perfect mix of rigorous science and psychological theory synthesised into measurement tools that are useful in the real world”
Adam Hackney
Digital Growth, Marketing and Customer Success Manager.
Adam joined NovoPsych with a passion for psychology and marketing. As NovoPsych’s Digital Growth, Marketing and Customer Success Manager, Adam ensures that mental health professionals have a seamless experience with NovoPsych’s platform, making it easier to integrate powerful assessments into everyday practice. Through his work, Adam advocates for a customer-first approach, focusing on communication, education, and engagement to support clinicians in achieving meaningful patient outcomes.
“I’m inspired every day by how NovoPsych’s tools empower clinicians to make informed decisions that truly impact lives. Helping them navigate this journey is both an honour and a responsibility I’m deeply committed to.”
Emerson Bartholomew
Psychometrician BA(Psych) MHealthPsych
Emerson Bartholomew is a trained psychometrician with a background in Health Psychology. He specialises in item-response theory, particularly in the use of Rasch models. Trained in the Faculty of Medical and Health Sciences at the University of Auckland, Emerson’s work has focused on refining the measurement properties of patient-reported outcome scales, enhancing accuracy and utility to empower both practitioners and patients in health services. Emerson is committed to advancing psychometric science to create meaningful, actionable insights that improve patient care and enrich evidence-based practices.
“The power of psychometrics is not about numbers, but the insights and clarity created for practitioners, helping them make a real difference in client care.”
Dr Carla Smyth
Research Fellow, Clinical Liaison, and Clinical Psychologist BA (Hons), PhD (Clin), MAPS, FCCLP
Dr. Carla Smyth is a practising clinical psychologist with a background in community mental health and private practice. She is passionate about integrating evidence-based tools into clinical practice and is a strong advocate for routine outcome monitoring. In her dual role as a clinician and researcher, Carla connects the worlds of frontline practice and psychometric assessment. Her hands-on experience with clients informs her contributions to NovoPsych, ensuring that its tools are both practical and impactful, to ease the pressures on clinicians while enhancing therapeutic outcomes.
“NovoPsych has transformed my own practice, allowing me to better understand and support my clients, as well as restore my work-life balance. I’m incredibly proud to contribute to NovoPsych’s mission, helping clinicians improve outcomes for their clients.”
Dr Simon Baker
Research Fellow, BPsychMgt/Mkt, BSci(Hons), PhD
Dr Simon Baker brings over 15 years of expertise in mental health research and service evaluation to his role as Research Fellow at NovoPsych. With a strong foundation in psychological, psychometric, and implementation sciences, Simon’s work focuses on advancing evidence-based mental health care. He is passionate about leveraging psychometric innovation to support clinicians in delivering impactful care and improving mental health outcomes.
“I’m passionate about turning data into meaningful insights that enhance mental health care and outcomes.”