Client Satisfaction Survey (CSS)
This survey asked the client about their level of satisfaction with the service they have received, both from their practitioner their experience in general. It is designed for practices to gain feedback on how they might improve their services. It is particularly useful to administer post discharge via email, or after the first six sessions.
NovoPsych is currently developing validity, reliability and benchmarking metrics.
A numerical score between 0 and 40 is presented, where higher scores mean higher levels of satisfaction. The clients are also asked to make comment on the following two questions.
1. Other areas of strength
2. Suggestions for improvements